Lighthouse Consultancy

1. Introduction

Lighthouse Consultancy ("Lighthouse", "we", "our") is committed to protecting your personal data and respecting your privacy.

This policy explains what information we collect, how we use it, and your rights under UK GDPR.

2. Who We Are

Data Controller: Lighthouse Consultancy

Lighthouse Consultancy ("Lighthouse") is operated by The SEND Tech Company Ltd, registered in England & Wales (Company No. 16756429).

For the purposes of UK GDPR, The SEND Tech Company Ltd is the Data Controller.

Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Email: info@lighthousesend.com

3. What Data We Collect

We may collect:

Name & contact details
Child or student information relevant to SEND support
Notes about consultations
School / setting information
Payment details (processed via Stripe — not stored by us)
Website usage data (cookies/analytics)

We only collect information needed to provide our services.

4. How We Collect Data

Forms submitted via our website
Emails and calls
Calendly bookings
Consultation sessions
Reports and documents you provide
Website analytics

5. How We Use Your Data

To:

Deliver services
Arrange consultations & communicate
Prepare reports
Process payments
Improve our services
Maintain records
Comply with legal obligations (e.g., safeguarding)

We do not sell or rent personal data.

6. Lawful Basis

We process data under:

Contract (to deliver services)
Consent
Legitimate interest
Legal obligation (e.g., safeguarding)

7. Sharing Your Data

We only share data where necessary.

Examples:

Stripe (payments)
Calendly (booking)
Schools/local authorities (with consent)
Safeguarding agencies (where required by law)

These organisations act as data processors and comply with relevant regulations.

We will never sell your data.

8. Data Retention

We retain data only for as long as necessary for service delivery and legal requirements.

Typically:

Case records: up to 7 years
Financial records: minimum 6 years

You may request deletion where legally permissible.

9. Your Rights

You have the right to:

Access your data
Request correction / deletion
Withdraw consent
Object to processing
Request data transfer
Make a complaint

To exercise rights:

Email us at info@lighthousesend.com

You may also complain to the ICO: www.ico.org.uk

10. Security

We use appropriate technical and organisational measures to protect data.

However, no system is 100% secure; transmission is at your own risk.

11. International Transfers

We may use third-party services that process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place.

12. Links to Other Sites

Our site may link to other providers (e.g., Stripe, Calendly).

We are not responsible for their content or privacy practices.

13. Updates

We may update this policy periodically.

Changes will be posted here with an updated "Last updated" date.

14. Contact

Questions?